HANDMADEMoney-back guarantee
Get money back in three simple steps
At HANDMADE, we're committed to ensuring your satisfaction with every order. That's why we offer a comprehensive Money-back guarantee on almost all of our products. Whether you want to return the entire order or just a portion of it, simply open a return request within 14 days from the date you received the order.
However, please note that certain orders, such as those customized on request or made to special sizes, may not be eligible for returns if they cannot be resold. In such cases, we encourage you to get in touch with us so that we can work together to find the best solution for you. Our goal is to make sure you're completely happy with your purchase, and we'll do everything we can to make that happen.
1
Open a return request
Using the return option in your user account or sending us an email for your order placed as a guest, you can open a return request within 14 days from the moment you received the order.
2
Send the order back
Send the whole order or only part of the order back to the return address and keep the tracking number to receive a confirmation when the order has arrived back.
3
Get money back in less than 48 hours
Once your order has arrived back, its content will be checked and you will automatically receive money for the products you chose to return within 48 hours.
Do you want to talk to us?
We're always here to help. Whether you have a question, need assistance with an order, or just want to chat, we're available to talk. So don't hesitate to reach out to us - we're eager to hear from you!
0800 06 99 800
Open daily from 9:00 to 23:30Or find more ways to contact us on our contact page
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